Refund & Return Policy

Effective Date: July 20, 2026

Welcome to TalentCentric.in. At Talent Centric, we strive to provide high-quality products and an excellent shopping experience. This Refund & Return Policy explains the terms and conditions governing returns, exchanges, refunds, and order cancellations for purchases made through our website. By placing an order on TalentCentric.in, you agree to the terms outlined below.

1. Business Information

Business Name: Talent Centric

Website: TalentCentric.in

Registered Address:

Vijays Apartment
RK Township
Bommasandra
Bengaluru, Karnataka – 560099
India

Customer Support Email: MeghaBir8@gmail.com

Customer Support Phone: +91 97394 41433

Customer Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)

2. Applicability

This policy applies only to purchases made through TalentCentric.in and is valid for deliveries within India. We currently do not offer international shipping.

3. Return Eligibility

You may request a return within 10 calendar days from the date your order is delivered.

To qualify for a return, the product must:

Be unused and unworn.
Be in its original condition.
Be returned with all original tags attached.
Be returned in its original packaging.
Include all accessories, manuals, and complimentary items (if any).
Be accompanied by the original invoice or proof of purchase, if requested.

Products that do not meet these conditions may not be eligible for return.

4. Valid Reasons for Return

Returns are accepted only under the following circumstances:

Wrong product received.
Product damaged during transit.
Missing parts or accessories.
Product received is significantly different from the product description.
Wrong size received.

Talent Centric reserves the right to verify all return requests before approval.

5. Unboxing Video Requirement

For claims relating to:

Damaged products
Missing items
Incorrect products

Customers must provide a clear, uninterrupted unboxing video starting before the package is opened and continuing until all contents are visible.

Claims submitted without a valid unboxing video may be declined where verification is not possible.

6. Photo Verification

Customers must provide clear photographs of the product, packaging, shipping label, and any visible damage when submitting a return request.

Failure to provide the required evidence may delay or result in rejection of the return request.

7. Products That Cannot Be Returned

The following items are not eligible for return or refund:

Customized products.
Personalized products.
Made-to-order products.
Gift cards.
Hygiene products.
Products that have been opened, used, washed, altered, or damaged by the customer.

These exclusions do not affect your statutory rights under applicable Indian consumer laws where the product is defective or not as described.

8. Exchange Policy

Talent Centric offers exchanges within 10 days from the delivery date.

Eligible exchanges include:

Exchange for the same product.
Exchange for another product (subject to availability and applicable price differences).
Exchange for a different size, where available.

Exchange requests are processed only after the returned product is received and successfully inspected.

If the requested replacement is unavailable, we may offer an alternative product or process a refund in accordance with this policy.

9. Refund Policy

Refunds are issued only after:

The returned product has been received by our team; and
The product successfully passes our quality inspection.

Refunds will be processed to the original payment method used for placing the order.

Approved refunds are generally processed within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Partial refunds are not offered.

10. Order Cancellation

Customers may cancel their order only before the order has been shipped.

Once an order has been dispatched, it cannot be cancelled. Customers may instead request a return if the product qualifies under this policy.

11. Shipping Charges

Unless otherwise specified:

Customers are responsible for return shipping costs.
Original shipping charges are refundable.
If Talent Centric ships the wrong product or the return is due to our error, we will bear the return shipping costs.

We recommend using a trackable shipping service for all returns. Talent Centric is not responsible for returns lost or damaged during transit.

12. Promotional & Discounted Products

Products purchased during promotional offers or discounts remain eligible for return and refund, provided they satisfy all conditions under this policy.

13. Inspection of Returned Products

Every returned product undergoes inspection upon receipt.

Talent Centric reserves the right to reject returns if:

The product has been used beyond reasonable inspection.
Original tags or packaging are missing.
Accessories, complimentary items, or components are missing.
The product has been intentionally damaged or altered.
The return request contains false, misleading, or fraudulent information.

14. Fraud Prevention

To protect customers and our business, Talent Centric reserves the right to:

Reject fraudulent or abusive return requests.
Limit or refuse returns from accounts showing excessive return activity.
Request additional documentation or verification before approving a refund or exchange.

Providing false information may result in cancellation of the request and restriction of future purchases.

15. Return Request Process

To request a return:

Submit your request through the contact form available on TalentCentric.in within 10 days of delivery.
Attach:
- Order number.
- Photographs of the product.
- Unboxing video (where applicable).
Wait for return authorization from our support team.
Pack the product securely and ship it only after receiving return approval.

Returns sent without prior authorization may be refused.

16. Return Address

Talent Centric

Vijays Apartment

RK Township

Bommasandra

Bengaluru, Karnataka – 560099

India

Please do not send products to this address without receiving prior return authorization.

17. Non-Availability of Warranty

Unless explicitly mentioned on the product page, products sold by Talent Centric are not covered by any warranty.

18. Limitation of Liability

Talent Centric shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, transportation disruptions, strikes, government restrictions, or other force majeure events.

19. Governing Law & Jurisdiction

This Refund & Return Policy shall be governed by the laws of India.

Any disputes arising out of or relating to purchases made through TalentCentric.in shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka.

20. Changes to This Policy

Talent Centric reserves the right to amend or update this Refund & Return Policy at any time without prior notice.

The latest version will always be published on TalentCentric.in. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

21. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us: